Shipping Policy
Order Processing Time
Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification once your order has shipped.
Shipping Rates & Estimates
- Standard Domestic Shipping: Estimated delivery time is 3-5 business days. Shipping rates may vary depending on your location.
- Free Shipping on Orders Over $50: Enjoy free standard shipping when you spend $50 or more! This offer is automatically applied at checkout. Please note: This promotion cannot be combined with other offers.
International Shipping
We currently do not offer international shipping.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your order directly on the carrier’s website using the provided tracking number.
Shipping Delays
While we strive to meet delivery estimates, please note that delays may occur due to factors beyond our control, including weather, carrier issues, or high order volumes. We appreciate your patience and will do our best to keep you informed.
Changes & Cancellations
If you need to change or cancel your order, please contact us at support@yujomatcha.com as soon as possible. We’ll do our best to accommodate your request, but once an order has been processed, changes or cancellations may not be possible.
Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us at support@yujomatcha.com with your order number within 7 days of the shipping confirmation. We’ll help you locate your package or resolve the issue.